Strategies linked
to results
We combine the use of modern methodologies and cutting-edge technology to collect, monitor, and measure customer data, aiming to achieve business gains through effective CX strategies
Strategies linked
to results
We combine the use of modern methodologies and cutting-edge technology to collect, monitor, and measure customer data, aiming to achieve business gains through effective CX strategies
Customer retention
We cross-reference customer behavior data with successful retention examples to help you identify situations at risk of churn, adopt proactive prevention actions, and use the best approaches to avoid cancellations.
Sales conversion
Use the key indicator IAV (Sales Adherence Index) to boost your conversion, identifying approaches that yield better results and replicating best practices across your entire sales force.
Cost reduction in
customer service
You don’t need to change your current infrastructure to optimize your service processes. With ‘Sprint – Operational Efficiency,’ you’ll achieve retention and first-contact resolution gains within a few weeks.
Differentiation through
CX
Developing a genuine Customer-Centric culture is crucial for a sustainable Customer Experience strategy. We use the CXM methodology and certified experts to help your company evolve its CX maturity.
Create the Ideal Journey for Your Customer
Use the experience planner to easily create your customer’s ideal journey. Visualize all touchpoints, utilize surveys to measure customer satisfaction at each stage and develop action plans for improvements.
