there is a journey
- Experience
- Orchestration
- Fluidity
- Clarity
- Experience
We organize communication between companies and customers, connecting channels, data, and technology.
growth of your customer service
Financial
-
Low customer
contact rate -
Calls blocked or
marked as spam - Difficulty ensuring security and trust in interactions
Retail
- Customers who do not respond to contact attempts
- Lack of integration between channels (store, WhatsApp, phone)
- Difficulty scaling service during peak periods
Education
- Low conversion when contacting leads
- Difficulty tracking the student journey
- Lost opportunities due to lack of quick response
now seeing the results
More service volume without losing efficiency
Automation, integration, and new channels enabled SumUp to increase productivity and interaction volume efficiently.
When listening to the customer becomes a competitive advantage
Nuveto transformed interactions into insights, improving efficiency, personalization, and customer satisfaction.
When serving and selling start working together
Nuveto organized Banco Mercantil’s operation, bringing control, productivity, and greater efficiency to customer interactions.
WE LISTEN
WE DIAGNOSE
WE ORGANIZE
More than technology,
we deliver strategy
We understand how your customer gets in touch, what happens in each interaction, and how issues are resolved, so we can organize everything and make the operation work better.
What can we do for you
Intelligent Contactability
Increase your customer contact rate with multichannel strategies, automated retries, and trusted identification.
Channel Orchestration
Integrate voice, WhatsApp, web, and app into a unified journey, eliminating disruptions and operational silos.
AI Agent Automation
Implement intelligent agents with adaptive flows and integration into your operational systems.
Analytics and Quality
Turn interactions into insights with monitoring, pattern analysis, and actionable data.
CCaaS Platform
Implement a scalable architecture with integration to CRM, PBX, and legacy systems.
Services
Consulting
We understand your operation and guide the best technologies, such as Five9, SigmaCX, and NICE, acting as partners in selecting and implementing the solution.
Integration
We connect systems, channels, and data to get your operation running with greater efficiency and context.
Support
We continuously support and evolve your operation, ensuring performance and ongoing improvement.
Services
Consulting
We understand your operation and guide the best technologies, such as Five9, SigmaCX, and NICE, acting as partners in selecting and implementing the solution.
Integration
We connect systems, channels, and data to get your operation running with greater efficiency and context.
Support
We continuously support and evolve your operation, ensuring performance and ongoing improvement.
Understand what it is
- CONECTA+
Conecta+ is a solution to increase your contact rate without increasing media investment, making more leads answer and more opportunities enter your pipeline.
How it works
Your brand appears on the customer’s screen, the reason for the call is shown beforehand, and the call becomes recognizable. As a result, it stops looking like spam and builds trust at the moment of contact.
Benefits
- Increase your effective contact rate by up to 25%
- More leads answering and more sales opportunities
- No need to replace your current infrastructure
Impact on the company
- More opportunities entering the pipeline
- Better use of generated leads
Impact on the customer
- The contact becomes simpler and more direct
- The call stops looking like spam and gets answered
Results that speak for themselves
What we’ve built so far.
Clients across 3 continents
Of growth over the last 2 years
Partners around the world
Empresa
Onde estamos
- 🇧🇷
- 🇨🇴
- 🇪🇸
- Created by Dafny Bittencourt