there is a journey
- Experience
- Orchestration
- Fluidity
- Clarity
- Experience
We organize communication between companies and customers, connecting channels, data, and technology.
growth of your customer service
Financial
-
Low customer
contact rate -
Calls blocked or
marked as spam - Difficulty ensuring security and trust in interactions
Retail
- Customers who do not respond to contact attempts
- Lack of integration between channels (store, WhatsApp, phone)
- Difficulty scaling service during peak periods
Education
- Low conversion when contacting leads
- Difficulty tracking the student journey
- Lost opportunities due to lack of quick response
now seeing the results
More service volume without losing efficiency
Automation, integration, and new channels enabled SumUp to increase productivity and interaction volume efficiently.
When listening to the customer becomes a competitive advantage
Nuveto transformed interactions into insights, improving efficiency, personalization, and customer satisfaction.
When serving and selling start working together
Nuveto organized Banco Mercantil’s operation, bringing control, productivity, and greater efficiency to customer interactions.
WE LISTEN
WE DIAGNOSE
WE ORGANIZE
More than technology,
we deliver strategy
We understand how your customer gets in touch, what happens in each interaction, and how issues are resolved, so we can organize everything and make the operation work better.
What can we do for you
Intelligent Contactability
Increase your customer contact rate with multichannel strategies, automated retries, and trusted identification.
Channel Orchestration
Integrate voice, WhatsApp, web, and app into a unified journey, eliminating disruptions and operational silos.
AI Agent Automation
Implement intelligent agents with adaptive flows and integration into your operational systems.
Analytics and Quality
Turn interactions into insights with monitoring, pattern analysis, and actionable data.
CCaaS Platform
Implement a scalable architecture with integration to CRM, PBX, and legacy systems.
Services
Consulting
We understand your operation and guide the best technologies, such as Five9, SigmaCX, and NICE, acting as partners in selecting and implementing the solution.
Integration
We connect systems, channels, and data to get your operation running with greater efficiency and context.
Support
We continuously support and evolve your operation, ensuring performance and ongoing improvement.
Services
Consulting
We understand your operation and guide the best technologies, such as Five9, SigmaCX, and NICE, acting as partners in selecting and implementing the solution.
Integration
We connect systems, channels, and data to get your operation running with greater efficiency and context.
Support
We continuously support and evolve your operation, ensuring performance and ongoing improvement.
Understand what it is
- CONECTA+
An orchestration structure that manages communication routes, caller identifiers, and channel usage, optimizing contactability and the flow of interactions.
How it works
We improve the connection with the customer by switching carriers, using more reliable numbers, reducing blocks, and combining channels such as voice (PBX), WhatsApp, chat, email, WebCall, and AppCall.
Benefits
- Increases the contact rate
- Works with your current systems
- Organizes the journey from the first contact
Impact on the company
- More customers being reached and responding
- Fewer blocked or missed calls
Impact on the customer
- Greater ease in communicating with the company
- Fewer attempts and less frustration
Results that speak for themselves
What we’ve built so far.
Clients across 3 continents
Of growth over the last 2 years
Partners around the world
Empresa
Onde estamos
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- 🇨🇴
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- Created by Dafny Bittencourt