About Us

Our journey of

Founded in Brazil

Nuveto was founded in 2017 to transform the relationship between people and companies in customer service. With the partnership of Five9, a global leader in cloud contact centers, it quickly started its business and grew rapidly.

In 2018, Nuveto surpassed Five9’s installed positions target in Brazil, highlighting the effectiveness of its solutions and expanding its presence in the customer service market. In 2019, with the acquisition of Mex Consulting, Nuveto strengthened its expertise in consulting and intelligence, making Brazil Five9’s largest market in Latin America and establishing itself as one of Five9’s main global partners.

In 2019, through Nuveto, Brazil became Five9’s largest market in Latin America, positioning Nuveto as one of Five9’s main global partners.

Innovations and International Growth

In 2020, Nuveto signed a global contract with one of the largest BPOs, expanding its operations to 13 countries and launching the Nuveto Labs initiatives and the SIGMA solution.

In 2022, the company established an office in Spain and enhanced its CX portfolio with the introduction of the VORAKI solution, reinforcing its leadership in technology and business analysis.

Global Consolidation and New Products

In 2023, Nuveto consolidated its international presence by signing a second historic contract with the world’s largest BPO. It expanded its operations to Mexico and created Nuveto Delaware, optimizing its operational structure.

In 2024, it began operations in Colombia and launched DIALOGI.AI, an AI-based CX solution aimed at transforming customer service with an innovative digital approach.

And the story goes on...

Nuveto announces its arrival in Europe with the opening of its office in Spain, strengthening its international expansion and presence in the European market.

In addition, Voraki will be integrated into Sigma, combining personalization and technology into a single solution, offering an even more complete experience.

What started as a dream of two visionaries, Marcos Moraes and Luis Palermo, quickly became a global reference in customer service solutions.

Our Values

Our difference is in the ability to customize each solution to the specific needs of our clients.

Focus on Results

We drive our clients' results by offering effective solutions that contribute to the growth and success of their businesses.

 

Focus on Results

We drive our clients' results by offering effective solutions that contribute to the growth and success of their businesses.

Commitment to the Customer

We deliver high-value service with a consultative and personalized approach to ensure that each customer achieves their business goals.

Commitment to the Customer

We deliver high-value service with a consultative and personalized approach to ensure that each customer achieves their business goals.

Continuous Innovation

We develop innovative solutions that meet our clients’ needs and anticipate market trends, always guided by our commitment.

Continuous Innovation

We develop innovative solutions that meet our clients’ needs and anticipate market trends, always guided by our commitment.

Transparent Relationships

We value transparent and long-lasting relationships based on collaboration and mutual trust.

Transparent Relationships

We value transparent and long-lasting relationships based on collaboration and mutual trust.

We work side by side with our partners to understand their challenges, goals, and demands, offering not only technology but also robust strategies that directly impact business results.

Our Executive Team

Our team is composed of experienced leaders with decades of expertise in technology, sales, management, and business development. With a global presence and proficiency in various sectors, our executives work to ensure that Nuveto remains at the forefront of innovation in Customer Experience (CX), always focused on delivering the best results for our clients.

Marcos Moraes

Marcos Moraes

Global CEO and Country Manager Spain
Founder of Nuveto and Global CEO, Marcos has 27 years of experience in sales and management. He has previously served as Global Sales Director at Lucent Technologies, Avaya, Nice Systems, and Cellebrite. He is also the CEO of Pines, a holding company focused on innovative and disruptive solutions.
Luís Palermo

Luís Palermo

Country Manager Brazil
With over 30 years of experience in the IT and contact center markets, Luis has a solid career in sales and has held executive positions in multinational companies. He holds a degree in Mechanical Engineering, a postgraduate degree in Marketing, and an MBA from Fundação Dom Cabral, as well as studies at Kellogg School of Management in Chicago.
Jose Ovalle

Jose Ovalle

Country Manager Colombia
A specialist in designing and managing CX strategies, Jose has 13 years of experience in the sector. He holds a master’s degree in Marketing and extensive experience in customer-centric digital transformation.
Alejandro Mendonza

Alejandro Mendonza

Country Manager Mexico
Accountable for the strategic leadership of Engineering and Technical Services operations in Mexico, with a focus on financial performance, solution development, and operational efficiency. Committed to customer-centric innovation and sustainable business growth.
Vitor Carvalho

Vitor Carvalho

Country Manager Brazil
With 15 years of experience in the IT and Contact Center market, Vitor worked as an account manager at Avaya Brazil, serving strategic clients, as well as 10 years in technical projects related to Contact Centers and Corporate Communications.

Our Global Management Team

Our global management team plays a crucial role in Nuveto’s international expansion, leading strategic operations and implementing innovative solutions to enhance customer experience across various markets.

Dirceu Torres

Dirceu Torres

CEO of Fuse Iot
With 30 years of experience in leadership and sales in Latin America, Dirceu has worked at companies such as Nokia, Avaya, and Philips. He holds a degree in Engineering, a postgraduate degree in Telecommunications Management, and an MBA from the University of Toronto.
Luiz Fraga

Luiz Fraga

Chief Financial Officer (CFO)
Luiz has over 7 years of experience in Corporate Finance, focusing on Mergers & Acquisitions (M&A) and business restructuring. He holds a postgraduate degree in Corporate Finance from FIA Business School.
Murillo Melo

Murillo Melo

CEO of SigmaCX
IT Specialist, Murillo has 15 years of experience in IT projects and architecture, including Data Center management and Digital Transformation. He holds a master’s degree in Digital Transformation and a postgraduate degree in Information Security.
Evaristo Canete

Evaristo Canete

Chief Technology Officer (CTO)
Com mais de 25 anos de experiência em tecnologia e transformação digital, Evaristo lidera o SigmaCX para impulsionar a inovação em CX por meio de inteligência artificial, automação e expansão estratégica no mercado ibérico.

What Our Team Says About Us

The voice of our employees is fundamental to our growth and development. Here’s what some of them have to say about their experience working at Nuveto:

Juliana Reis
Juliana Reis
Financial Analyst
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"Working at Grupo Nuveto means being certain that it is possible to create a welcoming, collaborative, and extremely professional environment without neglecting human relationships. This combination already makes us a success because there is passion for what we build every day."

Ingrid Silva
Ingrid Silva
Channel Manager
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"At Nuveto, I am seen as a person, not just a registration number, and I have incredible opportunities to grow and connect with a wonderful team!"

Murilo Silva
Murilo Silva
Co-Founder of Fuse IoT
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"Fuse IoT provides professional and personal growth with opportunities in every aspect. This makes our company a reference in the AI and IoT technology market."

Viviane Freitas
Viviane Freitas
Customer Experience Practice Lead
☆ ☆ ☆ ☆ ☆

"Working at Nuveto is a truly enriching experience. The company values collaboration and innovation, fostering an environment where all employees feel part of the process. The team is diverse and talented, creating a stimulating space where ideas are always welcome."

Our goal is to continue being one of the best places to work, offering development opportunities and an environment where everyone can thrive.

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